Confidentiality

Victoria Beading is committed to maintaining the highest degree of integrity in all its dealings with clients, both in terms of normal commercial confidentiality, and the protection of all personal information received whilst providing the business services concerned. 

Ethics

We always conduct our own services honestly and honourably and expect our clients to do the same.

Duty of care

Victoria Beading has a duty of care to ensure that item descriptions are accurate and any pictures reflect the jewellery as faithfully as possible 

Prices, Shipping Costs, Taxes and Import Duty

Prices

Prices quoted reflect 

a) the costs of materials; 

b) quality; 

c) the work that each piece has taken to make and 

d) any other associated costs of making the piece such as hallmarking if the piece includes precious metals

Duty and Import Tax

The prices stated on the website do not include any such import duty or taxes that may be applicable to overseas transactions and it is the responsibility of the customer to pay these as may be appropriate. 

Shipping costs

These are over and above the price stipulated for each item.  

Refunds and Exchanges

We aim to provide a high-quality service, act in good faith and provide accurate information about pieces of jewellery. If having received the item, there is any issue with it, the client should advise us immediately by email Victoriajewellery44@gmail.com upon receipt. 

The client will will have 14 days to return it to us at their own cost with a copy of proof of sending and once the item is returned to us we may issue a refund or replace the item. 

Suffient time should be allowed for an item to be received. If the item isn’t received within the expected time scale and is subsequently deemed to be lost in transit then the client should advise us by email and the appropriate action will be taken.

In the case of earrings for pierced ears, we cannot, for hygiene reasons, exchange them but will replace them in the unlikely event that they arrive damaged and do not have any signs that they have been worn. 

PLEASE REMEMBER JEWELLERY CAN BE FRAGILE AND THEREFORE IT IS RECOMMENDED TO TAKE PARTICULAR CARE WITH FASTENINGS AND LINKAGES.